Privacy notice

Information we use

We process contact details, service addresses, job messages, uploaded evidence, quotes, payment references, call transcripts and operational audit records.

Telephone AI assistant

At the start of an automated call, we tell you that you are speaking with an AI assistant and that the call may be transcribed. We use the transcript and details you provide to answer booking questions, check service availability, create the booking and support the resulting job. You can ask for a person at any time.

Telephone and transcription services may be processed by Twilio, and booking details may be sent to our configured AI provider to extract structured information. Prices, eligibility, payments and contractor approval are validated by GetCleaner.uk's systems and are not left to the AI model alone.

Payments

The telephone assistant never asks for or records card details. It sends a secure payment link, and the payment provider processes the card transaction.GetCleaner.uk stores payment references and status information needed to operate the booking, refunds and accounting records.

First-party analytics

With analytics consent, we use pseudonymous visitor and session identifiers to measure page use, booking progress and marketing attribution. We do not add contact details, addresses, free-text messages or raw payment details to analytics events. Operational booking events may be retained as part of the job audit and reporting record.

Who receives it

Assigned contractors receive only the information needed to complete the job. Service providers receive only information needed to provide hosting, communications, AI, payment and support services. Exact contractor home addresses are never shown to customers.

Retention and security

We keep booking, call and audit information only for as long as needed for the stated purposes, legal obligations, disputes and fraud prevention. Access is restricted by role, and sensitive provider credentials are kept on the server.

Your rights

You may request access, correction or deletion where the law allows. Contact support with your account email and booking reference. You may also object to or ask for human review of automated processing where applicable.